Technical Support

The repair request must be made :

• via the DNP chatbot (“Send my equipment for repair”), or

via the MySAV portal – Login

Repair requests must be made via the website. The procedure is as follows:

Log in to the repair center website at : MySAV – Login

• ^{Case 1}

If you already have an account, enter your login details to register your request.

• Case 2

If you have an account but have lost your login details, you can reset your password or contact contact@mysav.eu to reset your login details.

• Case 3

If this is your first visit to the site, you will need to create an account in order to register your equipment for repair. Click on the Register button here

Once your account has been created, you’ll be sent login details for your customer area, after which you’ll be able to take any action you wish.

📎 Documents to be enclosed in the package

• Printer serial number
• Description of fault / diagnosis
• Application summary printed and placed in box

✅ Recommended packaging (in order of priority)

Option 1 – Use original carton (strongly recommended)

• Original foam
• Perfect printer support
• Shock and vibration protection

Option 2 – Use an equivalent carton (if original carton unavailable)

• Double-wall cardboard
• Foam / polystyrene protection on all sides
• No movement inside the box

• Repairs to DNP printers are handled in France, via the DNP authorized repair center.
• The shipment of the parcel is organized by the customer, with the carrier of his choice.
• The customer is responsible for any damage incurred during transport.

Based on SAV and RMA returns:

• Do not send your printer with consumables inside.
• Secure the printer in the carton before shipping, if insufficiently packed → sender’s responsibility,
• Attach the application summary printed in the box

DNP drivers, software, firmware and manuals are available exclusively on the official DNP website:

👉 https://dnpphoto.eu/downloads/

This is the only official source recommended by DNP.

If the product or download you are looking for does not appear :

📧 Contact DNP support, indicating :

• the exact model of your product,
• serial number,

DNP support contact :

• support.pie@dnp-g.com

DNP support will send you the appropriate official link.

The DNP support team is at your disposal to help you get the most out of your products.

You can contact support :

• 💬 via the DNP chatbot available 24/7:

https://dnpphoto.eu/technical-support/

• 📝 via the contact form :

https://dnpphoto.eu/contact-us/

• 📧 by email: support.pie@dnp-g.com
• 📞 by phone: 01 49 38 47 11 for France only

🕘 Support opening hours

• Monday to Friday: 09:00 – 13:00 / 14:00 – 18:00

DNP printers come with a manufacturer’s warranty that varies according to the model.

The warranty is defined by :

• a duration varying between 1 and 2 years depending on the product and model and/or
• a maximum number of prints.

👉 The first limit reached ends the warranty.

Warranty repairs are carried out by DNP-approved repair centers or authorized distributors.

Important conditions to be aware of:

• The warranty starts on the DNP invoice date.
• It covers manufacturing and material defects only.
• Repairs are carried out by a DNP authorized repair center in France or by an authorized distributor.
• Replaced parts may be new or factory reconditioned, at DNP’s discretion.
• Consumables, accessories and wearing parts are not covered by the warranty.

The warranty does not apply in the event of :

• misuse or non-compliance with DNP recommendations,
• use of non-DNP consumables,
• transport damage or incorrect installation,
• normal wear and tear.